Until now, many housing associations have struggled with fragmented records scattered across email inboxes, paper inspection notes, legacy IT systems, spreadsheets on personal drives and contractor logs. This decentralisation leads to serious compliance risks: delayed or incomplete responses to tenant complaints, an inability to prove what actions were taken, staff scrambling for evidence under pressure, and inconsistent reporting to regulators.
Awaab's Law holds housing providers to strict standards designed to protect tenants from serious health risks. Every step of the process must be transparent, traceable, and timely. For starters, every tenant complaint about health hazards – particularly damp and mould – must be logged in full detail, including precise dates and a clear description of the issue. Once they receive a report, landlords are required to act within statutory timeframes, ensuring that problems are quickly addressed and limiting chances of escalation.
If, for any reason, an action cannot happen on time, the delay must be justified in writing, properly documented, and ready for inspection by the Housing Ombudsman or the Regulator of Social Housing. Finally, providers need to be able to produce audit-grade reports on demand, showing a clear trail from the initial complaint to its final resolution.
Housing associations need robust systems to capture, monitor, and evidence every stage of their response – not only to comply with the law, but to rebuild tenant trust and demonstrate accountability.
Centralised information management (EIM) addresses these challenges by consolidating all compliance-related records into one secure, accessible hub. This includes complaint logs, inspection reports, risk assessments, photographic evidence, work orders with contractor follow-ups, and all tenant communications. Each entry is time-stamped, fully searchable, and linked to the relevant property or individual tenant.
A centralised Enterprise Information Management (EIM) platform brings together everything housing providers need to manage compliance and protect tenants. Key benefits include:
In a post-Awaab world, robust information governance is no longer just a compliance checkbox; it is the very foundation of tenant trust, organisational accountability, and safer homes for everyone.