Coca-Cola European Partners in Belgium and Luxembourg is a subsidiary of Coca-Cola European Partners plc. (CCEP), the largest bottler of The Coca-Cola Company products. The company is a major fast-moving consumer goods business that makes, sells and distributes the world’s most loved soft drinks brands, to more than 300 million people.
Coca-Cola European Partners has been active in Belgium and Luxembourg for over 90 years where they have around 2000 employees and currently distribute 19 different brands.
The company's main business is bottling and they sell the products directly to wholesalers, supermarkets, stores and restaurants. Furthermore, they are also in charge of producing all types of marketing materials, such as Point of Sales materials to support the promotion and in-store product positioning.
One of the main challenges faced by Coca-Cola European Partners was the usage of different platforms to store, manage and share files, and the lack of functionality they offered. Sharing larger files was done using .zip format, and the file-sharing platforms did not offer visual previews. This especially was an issue when the receiver did not own the corresponding graphics software to open or preview the files.
On top of that, there was a legacy media library platform, which had been implemented back in 2004. It wasn’t scalable and couldn’t grow with the needs of the company.
The previous solution we had was really time-consuming and not so user-friendly. We could only upload one asset at a time.
Coca-Cola European Partners followed the customary approach of multinational companies and invited different companies to present their solutions. After the presentations, and Q&A panels by CCEP, the evaluation process began based on factors relevant to the company, including the price and quality of the suggested solutions.
The ultimate goal of the evaluation was to choose the best solution that would meet the needs of the graphics team and their internal and external customers. This solution should enable the creative teams to quickly disseminate product graphics and localized campaigns (in Dutch and French) of newly launched products to customers and partners involved in the sales and distribution process.
Elvis DAM was chosen because of its user-friendly UI, the powerful integration options and the functionality to easily share any file. Lab9, WoodWing's Authorized Solution Partner in Belgium and the team that supported the process of implementation, were straightforward and thorough with the answers to specific questions during the evaluation process.
The decision to move forward with the implementation of Elvis DAM was made in August and the process of implementation started the next month. By the end of October, the DAM system was implemented and the CCEP team could start using the solution to upload assets and share files with customers.
WoodWing's partner, Lab9 have created all necessary custom-made plugins to connect the digital asset management solution with other internal systems used by the employees, including TrustBox. TrustBox is an online backup service which is used as a platform that collects product information, product images and all relevant information for retailers in one place. Lab9 created an Elvis DAM plugin that enables CCEP to share images via TrustBox in an optimized way. Instead of uploading all the images, the team can now use simple hyperlinks to product images and information. Through TrustBox, the latest product images become automatically available on all retailer websites that have these products listed.
The satisfactory rate for providing complete product information in TrustBox, which is a crucial tool for retailers, has risen to 80% after the implementation of Elvis DAM.