DOING THE RIGHT THINGS, THE RIGHT WAY
Quality Management Solutions
Working on quality is a collective and continuous process. Ensuring all your organization's employees do the right things, the right way. This improves your products and services, makes work more enjoyable, and makes your organization more successful.
With Scienta, you introduce software to your organization that encourages active engagement from your employees. That's the only way to truly make quality management soar.
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Satisfaction
Doing the right things, the right way, and consistently, leads to satisfied customers. This also leads to more enjoyment in work and engaged employees.
Compliant
Quality management establishes a strong groundwork for adhering to certifications, laws, and regulations, ensuring seamless compliance.
Efficient
A widely embraced focus on quality means everyone contributes to optimizing their part of the process.
We’ve collaborated with companies small, large and global
Collaboratively achieving quality
Quality is everyone's responsibility. That's why Scienta is there for every organization that wants to improve quality together with employees, franchisees, dealers, industry/professional organizations, and others.
The pillars of quality: frameworks & people
If you want to work on improving quality, you need two things:
- Frameworks: well-documented, up-to-date, and accessible knowledge.
- People: actively engaged in applying, improving, and expanding the available knowledge.
Frameworks and people are inherently linked. Without frameworks, there is no guidance; if there are no people to apply frameworks, they are useless.
With Scienta, you work collaboratively toward quality and make it everyone's responsibility.
Quality Frameworks
Clear and effective quality frameworks are essentially all you need to achieve quality, encompassing everything from laws and regulations to handbooks and instructional videos, as well as providing overviews of who utilizes specific IT resources within your organization.
Frameworks prevent everyone from repeatedly reinventing the wheel for every task. Ideally, they also ensure that work is done consistently, making your organization clear and reliable.
Furthermore, there are mandatory frameworks related to laws and regulations and the guidelines and standards you must comply with to qualify (or continue to qualify) for certification.
With Scienta, you can create, elaborate on, and adapt frameworks to your organization's changing requirements and needs, laws and regulations, and your customers.
People
Frameworks, lists, step-by-step plans, and manuals. They provide information, guidance, and insight to individuals who need it. But of course, you must ensure that this information is used in the first place.
When we talk about 'people' in the context of quality, we're not just talking about your employees. Franchisees, dealers, and industry and professional organizations also benefit from using knowledge and frameworks to improve quality collaboratively.
With Scienta, you can promote relevant frameworks and increase the chances that people will find, use, and supplement them. This way, quality becomes an integral part of every role.
Frequently Asked Questions about Quality Management
Working towards quality offers organizations many benefits but also many challenges.
Here are the answers to the most frequently asked questions.
Is your question not listed? Let us know!
What is quality management?
Quality management is a systematic approach aimed at planning, controlling, and improving the quality of products, processes, and services within an organization. It encompasses all activities, processes, and procedures designed to meet customer expectations, ensure regulatory compliance, and strive for continuous improvement.
What benefits does quality management offer my organization?
- Customer satisfaction - Quality management enables organizations to deliver products, processes, and services that meet customer expectations. This leads to higher customer satisfaction, loyalty, and positive word-of-mouth referrals.
- Improved product quality - By implementing quality management practices, organizations can increase the consistency and reliability of their products. This results in fewer defects, recalls, and complaints, and enhances brand value and reputation.
- Better supplier relationships - Quality management also takes into account supplier performance. By collaborating with high-quality suppliers and assessing them based on quality standards, organizations can improve the quality of acquired materials and services.
- Compliance with regulations and standards - Quality management helps organizations comply with regulations and standards related to quality and safety. This can lead to certifications that enhance customer and stakeholder confidence and provide new business opportunities.
- Continuous improvement process - Quality management fosters a culture of continuous improvement within the organization. By regularly evaluating performance, addressing issues, and optimizing processes, organizations can enhance their competitiveness and adapt to changing circumstances.
What challenges does a quality management system (QMS) help with?
- Poor product quality - A QMS enables organizations to monitor, control, and improve the quality of their products or services. It helps identify bottlenecks, resolve issues, and implement measures to enhance product quality, thereby reducing complaints, returns, and negative feedback.
- Operational inefficiency - Quality management focuses on identifying and eliminating waste, errors, and inefficiencies in processes. By implementing standardized procedures, optimizing workflows, and utilizing continuous improvement methods, organizations can improve their operational efficiency and save costs.
- Challenging regulatory compliance - Quality management systems are designed to assist organizations in complying with regulations and standards in their industry. Establishing quality standards, following procedures, and documenting and providing evidence, help ensure regulatory compliance and reduce the risks of fines, legal issues, or reputational damage.
- Cultural change and employee engagement - Implementing a QMS can lead to a shift in the company culture, emphasizing quality, continuous improvement, and employee engagement. This can address challenges such as lack of awareness, resistance to change, and lack of engagement, fostering a culture of quality and accountability.
What are important functionalities to look for in a quality management system (QMS)?
- Document management - A QMS should provide a robust document management system that allows you to create, store, manage, and share documents.
- Process management - A QMS should enable you to define, document, and manage your quality processes. It should provide functionalities for creating process descriptions, capturing process steps, assigning responsibilities, monitoring process performance, and identifying process improvements.
- Non-conformities and corrective actions - A QMS should have the capability to report non-conformities, create action plans, implement corrective actions, and track progress to resolve issues and prevent recurrence.
- Audits and inspections - The QMS should provide the ability to conduct and manage internal audits and inspections. Functionalities such as audit planning, conducting audits, recording findings, tracking corrective actions, and generating audit reports are important.
- Integration and scalability - It is important for the QMS to integrate with other systems and software you already use, such as ERP or CRM systems. Additionally, the QMS should be scalable and able to accommodate the growing needs of your organization.
Quality management software for and by everyone
With Scienta, everyone is engaged in quality
With WoodWing Scienta, everyone is inspired to work toward quality
It's time to eliminate fragmented information, outdated process descriptions, unclear tasks, and vague responsibilities!
With these features offered by Scienta, quality becomes a shared responsibility:
Document Management
Smart ways to create content such as articles, flowcharts, files, forms, and objects. Accessible in many ways, tailored to the user, and protected based on comprehensive yet easily applicable roles and rights.
Digital and customizable forms
Essential for standardizing processes, collecting data, identifying improvement opportunities, and complying with quality standards.
Convenient app
Always have everything at hand with the convenient app for looking up information, recording data, and handling actions.
Social intranet
Exchange ideas, ask questions, and converse on your homepage. This fosters genuine engagement, collaboration, and contributes to building a strong consensus.
With WoodWing Scienta, everyone is inspired to work toward quality
It's time to eliminate fragmented information, outdated process descriptions, unclear tasks, and vague responsibilities!
With these features offered by Scienta, quality becomes a shared responsibility:
Document Management
Smart ways to create content such as articles, flowcharts, files, forms, and objects. Accessible in many ways, tailored to the user, and protected based on comprehensive yet easily applicable roles and rights.
Digital and customizable forms
Essential for standardizing processes, collecting data, identifying improvement opportunities, and complying with quality standards.
Convenient app
Always have everything at hand with the convenient app for looking up information, recording data, and handling actions.
Social intranet
Exchange ideas, ask questions, and converse on your homepage. This fosters genuine engagement, collaboration, and contributes to building a strong consensus.
WoodWing Scienta
Software ensuring collaborative quality work
Success Stories
Cambridge Weight Plan
Quality management
How Cambridge Weight Plan boosts engagement among its employees and self-employed individuals
Curess
Quality management
How Curess integrates their work processes into Scienta.
Barentskrans
Quality management
An accessible intranet for BarentsKrans
100 + stories of happy customers
Discuss your challenges with one of our specialists
Contact us today, and we'll gladly show you how we can help!
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Yani Björkholm
Product expert at ChannelEngineRELATED CONTENT
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