Process Management

Process Management involves designing, implementing, and optimizing business processes to work as efficiently and effectively as possible, achieving maximum quality. It helps organizations streamline workflows, reduce waste, save costs, and increase customer and employee satisfaction.

You map your business processes by identifying all activities, resources, stakeholders, and communication lines involved in a process. This can be done using techniques such as process mapping, where visual diagrams represent the steps of a process.

When implementing process management, you may, for example, encounter resistance to change, lack of employee engagement, insufficient resources and tools, and/or lack of the flexibility you need to meet changing needs.

Process management plays a crucial role in quality management by identifying, standardizing, and improving processes that affect the quality of products or services. By optimizing and controlling processes, organizations can consistently deliver high-quality results and meet quality standards.

Broad support for process management means involving all employees and leveraging diverse perspectives and expertise. This leads to more effective and sustainable process improvements that increase operational efficiency and customer satisfaction.

Scienta has partners who have created  comprehensive manuals for different industries and topics. This ensures that you can quickly start describing your own processes instead of reinventing the wheel. The free Scienta ISO 9001 Handbook also includes process descriptions that you can use for your organization.