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KNOWLEDGE AS THE FOUNDATION OF QUALITY

Knowledge Management

Scienta makes it easy to organize, find, and deliver knowledge. That makes Scienta the ultimate platform for capturing, distributing, and updating knowledge in smart, progressive ways.

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Committed

Knowledge is in everyone's head; you just have to get it out. To increase involvement and motivation, make everyone responsible for knowledge sharing.

Centralized hub

Utilize existing knowledge by gathering it in an accessible, centralized location and motivate people to both seek knowledge and contribute.

Well-informed

Working together to make relevant knowledge accessible. The result? Consistency, reliability, a finer working environment, and better decision-making.

We collaborate with companies small, large and global

Make knowledge relevant and current

With Scienta, you capture information centrally and make it easily accessible. This allows people to do their jobs well, solve problems, make decisions, and ensure quality.

Knowledge in the context of quality

Knowledge is created when information is understood, interpreted, organized, and given a context. It gives meaning to information and provides guidance for effective action. Therefore, knowledge is essential for good quality management in any organization.

With Scienta, you make everyone responsible for capturing and adapting knowledge.

Blog: Building a knowledge-driven organizational culture

The ultimate guide to solid knowledge management

Factual knowledge

Factual knowledge is ‘what we know’. In quality management, you might think of a list of office inventory or an overview of employee records. In many organizations, this knowledge is fragmented and therefore hard to find. Moreover, you are never sure if you have the right version.

By recording factual knowledge in Scienta, you make it easy to find and always have the latest version available through accurate version control.

Product info: Forms, a crucial ingredient of quality management

Procedural knowledge

Procedural knowledge is about what you know, but more so about how to do something. For example, quality management is about process descriptions and onboarding processes for new staff.

How current are your process descriptions? When was the last time you updated them?

With Scienta, you...

... easily create new process descriptions based on proven blueprints
... can submit change proposals
... can use and modify third-party content

Frequently Asked Questions about Knowledge Management

Knowledge is an essential ingredient for striving toward better quality. Many organizations that have embarked on quality management initiatives have also incorporated knowledge (management).

Here are the answers to the most frequently asked questions about the link between knowledge and quality.

Is your question not listed? Let us know!

What makes knowledge crucial for effective quality management?

Knowledge allows you to understand the causes of quality issues, develop appropriate solutions, and assess the effectiveness of quality improvement initiatives. Without knowledge, you cannot solve problems, improve processes, or meet customers' expectations.

How does knowledge contribute to identifying and managing quality risks?

Based on knowledge gained from previous experiences, you can identify potential risks and then utilize best practices and expertise to avoid them.Sharing knowledge within the organization helps proactively address and manage risks before they occur, reducing the likelihood of quality problems.

How does sharing knowledge contribute to the continuous improvement of quality?

Knowledge sharing promotes collaboration and enables people to learn from successes and failures.This allows you to identify, make available, and apply best practices. The result? A continuous improvement process and increased quality of products or services.

How can knowledge contribute to increasing customer satisfaction and meeting quality standards?

With the right knowledge about customer needs, requirements, and preferences, you can deliver products and services that meet customer expectations and comply with quality standards.Additionally, knowledge enables you to quickly respond to changes in the market and customer feedback, anticipating risks and seizing opportunities.

How can knowledge management contribute to quality improvement within our organization?

Knowledge management can contribute to quality improvement by ensuring that relevant knowledge is easily accessible to employees.This enables everyone to quickly solve problems, share best practices, and actively contribute to continuously improving quality.

Working on knowledge is working on quality

With Scienta, you create a central hub for capturing, accessing, expanding, and improving the knowledge within your organization.

Scienta makes sharing and using knowledge a breeze

Stop knowledge from being lost when employees leave. Stop unnecessary frustration caused by untraceable information, and prevent people from working on their own and ignoring proven methods.

Use these options in Scienta to make the most of the knowledge in your organization:

Digital and customizable forms

Essential for standardizing processes, collecting data, identifying potential improvements, and complying with quality standards.

ISO 9001 Handbook

With over 400 sample documents, you can immediately start structuring and optimizing knowledge in your organization.

Social intranet

Exchange ideas, ask questions, and engage in conversation on your homepage. This encourages engagement, collaboration, and the effective use of available knowledge.

Scienta makes sharing and using knowledge a breeze

Stop knowledge from being lost when employees leave. Stop unnecessary frustration caused by untraceable information, and prevent people from working on their own and ignoring proven methods.

Use these options in Scienta to make the most of the knowledge in your organization:

Digital and customizable forms

Essential for standardizing processes, collecting data, identifying potential improvements, and complying with quality standards.

ISO 9001 Handbook

With over 400 sample documents, you can immediately start structuring and optimizing knowledge in your organization.

Social intranet

Exchange ideas, ask questions, and engage in conversation on your homepage. This encourages engagement, collaboration, and the effective use of available knowledge.

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Software to collaborate on quality

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“Imperdiet auctor varius ipsum eros fermentum amet cras.”

Yani Björkholm

Product expert at ChannelEngine

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Knowledge Management

Committed

Centralized hub

Well-informed

Make knowledge relevant and current

Knowledge in the context of quality

Factual knowledge

Procedural knowledge

Frequently Asked Questions about Knowledge Management

Working on knowledge is working on quality

Scienta makes sharing and using knowledge a breeze

Scienta makes sharing and using knowledge a breeze

WoodWing Scienta

Success stories

Cambridge Weight Plan

Bea zorg

Barentskrans

Read all of our customer stories

Discuss your challenges with one of our specialists

“Imperdiet auctor varius ipsum eros fermentum amet cras.”

Yani Björkholm

Keep exploring

Building a knowledge sharing culture to boost remote team engagement

7 Practical tips for effective knowledge sharing within teams