Document Management
4 minutes reading time
Success Story - AED-Partner
How AED-Partner lays the foundation for continued growth with document management from WoodWing Scienta.
Results
- Central document storage – no more fragmentation, all information in one place.
- Find information faster – efficient search function saves time and eliminates frustration.
- User-friendly – employees quickly work independently with minimal training.
- Future expansion – Scienta as a quality management system for audits and compliance.
Product(s) used

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Having a grip on business documents and information is an important prerequisite for business and organizational growth. WoodWing Scienta facilitates the central storage, updating, and availability of documentation, knowledge, and more. Hans van Vught, Manager Finance, IT & Operations at AED-Partner, talks about the choice for WoodWing Scienta, the results the deployment of this solution has yielded so far, and future plans.
About the Customer
An AED, or Automated External Defibrillator, is a portable device that can restore heart rhythm in the event of cardiac arrest. AED-Partner is the number one total supplier of AEDs in the Benelux. Private individuals and companies can go there for the largest range of AEDs and accessories you can think of. But what really distinguishes the company from other suppliers is the service offered that ensures that the AEDs are optimally available and remain so. With a team of its own service technicians, it ensures the proper functioning of more than 50,000 AEDs delivered and contributes to a heart-safe society.
AED-Partner is part of the SK FireSafety Group/Chubb Fire & Safety, which in turn is under APi Group Inc. the global leader in safety. This partnership allows the company to realize its growth ambitions, but at the same time it must be able to comply with strict laws and regulations that apply to medical devices. But that was not the immediate reason for deploying WoodWing Scienta.
The challenge
Hans: “The first thing I noticed when I started working at AED-Partner in 2018 was the enormous fragmentation of documents within the company. Employees who had information stored on their own PCs, data hidden on one of the many network drives, or stuck in an inbox somewhere. If you were looking for something, it was in many cases impossible to find, and if you did manage to retrieve it, you were never sure if the information was still current.”
“Now AED-Partner had every SharePoint license imaginable to manage documents in the organization. But with my IT background, I know from experience that it takes an awful lot of time and money before you have SharePoint up and running in a way that works for you. The same goes for creating new users and assigning the corresponding permissions. That was the reason I started looking for a document management system that would give me more value for my money.”
WoodWing Scienta is plug-and-play. Whether you are an administrator or a user, you find your way around very quickly.
The solution
“In the search that followed, we quickly arrived at WoodWing Scienta. This software solution is extremely user-friendly and offers endless possibilities, such as a powerful search function. This makes for excellent value for money.”
“We knew exactly what we needed and with that information in mind, we had the setup of WoodWing Scienta up and running within a month. The next step was to fill the system with documents and information. To do this, we had to find out all the information from the organization, check the versions, and clean them up. A time-consuming job, but a prerequisite for using the system properly.”
“We now use WoodWing Scienta for all technical documentation, process descriptions, the internal newsletter and for linking documents that are on our website and in our webshop. From explaining timekeeping and product manuals to entering orders and troubleshooting a particular error code, WoodWing Scienta is multi-purpose and answers all of your questions.”
When I saw what you can do with WoodWing Scienta and what it costs, I didn't have to think any longer and we went full steam ahead with it.
The result
“What we couldn't do before and can do now? Tell someone where they can find information or documents! No matter what you are looking for, WoodWing Scienta is the magic word for any user. Being able to quickly find the data you need while being sure the information is current, saves mountains of time and frustration. Another advantage is that collaborating is easier with WoodWing Scienta.”
“WoodWing Scienta is intuitive to use, it takes users little effort to find their way around the system. New employees receive a link from me to a couple of online videos explaining the basics of WoodWing Scienta. After watching those videos, they can use it themselves without any problems.”
WoodWing Scienta is very user-friendly, both from the perspective of the administrator and the user. Watch an online video and you're good to go.
The next step
“Now that we are successfully using WoodWing Scienta as a document management system, the next step is to start using it as a quality management system as well. One of the other companies within the group already preceded us in this regard and they recently passed a tough audit with flying colors. Procedures, practices, versions – WoodWing Scienta makes everything transparent and shows irrefutably that your organization is working according to the set standards and guidelines.”
“The power of WoodWing Scienta as a system for the purpose of quality management is thus proven as far as we are concerned. We now only need to internally free up the time needed to translate laws and regulations into our company's practice.”
Tips from Hans
- Even after implementing supporting software, keep pushing employees to continue storing all information and documents in it. By paying constant attention to this awareness, you will prevent islands of information from reappearing.
- Looking for a document or quality management system? Go with WoodWing Scienta! This solution is simply the best value for money.

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