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How one of Germany’s largest news publications increased editorial and production workflow efficiency using WoodWing’s publishing software.

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Boosting retail marketing efficiency: how integrating Project and Content Management Systems revolutionizes operations

Boosting retail marketing efficiency: how integrating Project and Content Management Systems revolutionizes operations

How to get a grip on quality (webinar recap)

How to get a grip on quality (webinar recap)

ESG compliance? Integrate it into risk management for sustainable growth

ESG compliance? Integrate it into risk management for sustainable growth

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Why WoodWing

How we help

icon-woodwing-enterprise-information-management-eim

Enterprise Information Management

Take charge of your content and information with Enterprise Information Management

icon-woodwing-unlock-your-potential

Unlock your potential

Unlock your potential with WoodWing's innovative solutions

icon-woodwing-content-orchestration

Content Orchestration

Managing content at scale has never been easier or more profitable

Solutions

Content Creation

icon-woodwing-content-creation

Content Creation

Collaborate and create high-quality channel-neutral content

icon-woodwing-dam

Digital Asset Management

Manage and distribute digital assets for streamlined content

icon-woodwing-multichannel-publishing

Multichannel Publishing

Maximize reach with seamless multi-channel content publishing


Content Management

icon-logo-woodwing-document-management

Document Management

Centralize and control your documents, ensuring secure access

icon-woodwing-information-management

Information Management

Become more agile, reduce risks and benefit from available data

icon-woodwing-knowledge-management

Knowledge Management

Bring knowledge and people together to work on quality

icon-woodwing-process-management

Process Management

Organize and describe processes in a way that everyone can use

icon-logo-woodwing-quality-management

Quality Management

Ensure together that you do the right things, and do them well

icon-woodwing-risk-management

Risk Management

Gain insight and control over every aspect of risk management.


Content Services

icon-woodwing-creative-workflow-services

Creative Workflow Services

Unleash creative potential with tailored support from experts

icon-woodwing-digital-publishing-service

Digital Publishing Services

Enhance digital publishing strategy with expert services

icon-woodwing-integrations

App Integrations

Integrate WoodWing seamlessly into your existing tech stack

icon-woodwing-cloud

WoodWing Cloud

Experience stress-free hosting, software maintenance, and more


FEATURED CONTENT PIECE

Der Spiegel

How one of Germany’s largest news publications increased editorial and production workflow efficiency using WoodWing’s publishing software.

Read this case
Products

Take charge of your content

WoodWing Studio

Streamlined content creation and multichannel publishing solution

WoodWing Studio

Collaborative content creation and multichannel publishing solution that simplifies workflows and streamlines production processes.

Assets Logo (base)

Enterprise-grade digital asset management for streamlined workflows

WoodWing Assets

Enterprise-grade digital asset management solution that streamlines your creative workflow and simplifies collaboration among team members.

WoodWing Swivle

Cloud-based DAM for seamless file management and collaboration

WoodWing Swivle

Cloud-based DAM solution for managing, sharing, and collaborating on digital files from anywhere and on any device.

WoodWing Scienta

Software to collaborate on quality and have control over and maximize the benefits of the knowledge present in your organization.

WoodWing Scienta

Quality management platform for regulated industries that simplifies compliance, knowledge sharing, and collaboration.

WoodWing Xtendis

Secure digital archiving and document management system

WoodWing Xtendis

Digital archiving and document management system that allows organizations to store, manage, and access their digital assets securely.

Connect Logo (base)

Powerful integration suite for seamless connectivity and automation

WoodWing Connect

Powerful integration suite, including APIs, webhooks, plugins, and the best-in-class iPaaS solution (powered by Workato).

WoodWing Smart Styles

Efficient plugin for enhanced Adobe InDesign design workflows

WoodWing Smart Styles

Plugin for Adobe InDesign that streamlines design workflows by allowing designers to apply predefined styles quickly.

Industries

We know your challenges

icon-woodwing-agencies

Agencies

Optimized workflow, improved collaboration, and brand consistency

icon-woodwing-finance

Finance

Modern document and quality management helps you manage risks and improve processes

icon-woodwing-franchise

Franchise

Ensure unity with document, quality, and knowledge management

icon-woodwing-healthcare

Healthcare

Always access the latest version of each process, protocol, guideline, or agreement

icon-logo-woodwing-housing-corporations

Housing Corporations

Document management from context, always up-to-date, complete and accurate documents

icon-woodwing-manufacturing

Manufacturing

Consistent branding, accelerated launches, and integrated content management

icon-woodwing-publishing

Publishing

Efficient content creation, collaboration, and multichannel publishing

icon-woodwing-retail-ecommerce

Retail & eCommerce

Streamlined catalog and marketing content production for faster time-to-market

icon-woodwing-transport-logistic

Trade & Logistics

Increase efficiency with process, document, and quality management

Featured content piece

Bavaria

How Bavaria significantly improved its global brand management.

Read this case
Inspiration

Learning centre

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Success Stories

Read success stories from trusted organizations that rely on WoodWing's solutions

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eBooks & Whitepapers

Dive into in-depth knowledge with our comprehensive digital publications

icon-logo-woodwing-videos

Videos

Lean back and enjoy one of our educational videos

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Events & Webinars

Meet us in person or virtually at one of our events or webinars


Latest articles

Boosting retail marketing efficiency: how integrating Project and Content Management Systems revolutionizes operations

Boosting retail marketing efficiency: how integrating Project and Content Management Systems revolutionizes operations

How to get a grip on quality (webinar recap)

How to get a grip on quality (webinar recap)

ESG compliance? Integrate it into risk management for sustainable growth

ESG compliance? Integrate it into risk management for sustainable growth

View all blog articles

Featured content piece

Medium Rare

How Content Agency Medium Rare delivers better client experiences and outcomes with WoodWing.

Read this case
Company

About us

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About WoodWing

Discover our company's vision, mission, and innovative solutions

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Management Team

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Quality management

2 minutes of reading

Success Story - Curess

How Curess integrates their work processes into Scienta.

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Results

  • The quality of care has now been made measurable.
  • All protocols have been moved from the paper folder to Scienta.
  • Work processes are now automated.

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About the client 

Curess is a youth care organization focusing on systemic counseling for adolescents and families. They aim to work alongside families to improve their relationships and quality of life. With a team of more than 100 youth care workers, they accomplish this by starting from the viewpoint: 

Together, side by side. 

In this interview, Eddy de Bruin, Curess board member, explains how they are able to succeed without waiting lists and what quality means to Curess. 

Why was Curess founded?  

"In youth care, there are a lot of pain points; there are long waiting lists, insufficient staff, and the quality of care could often be better too. We started Curess in 2013 to show that things can be different. Instead of complaining about inconvenience and impossibility, try finding ways to make it work. We organize it differently and demonstrate that with current rates, you can indeed have happy staff, deliver quality care and build a strong organization. And most importantly, we show the market that we can succeed without waiting lists. In short, it can be done. It just requires a different mindset and management style." 

What exactly is this different mindset and management style?  

"In healthcare, a lot of thinking is based on budgets. Many organizations think, 'I have the budget for 8 FTEs, so I will hire 8 FTEs. ' And with that, you can fulfill about 40 care requests. But there are 80 care requests, so half end up on the waiting list. We think that's ridiculous. We look at the market through a more market-oriented lens. Market demand determines our size. So if there are 80 care requests from the market, we hire enough FTEs to ensure we can answer all the requests for help."

"We are also continuously innovating to meet market demand. To that end, we are developing new products. For example, we introduced Intensive System Counselling in early 2020. We regularly see within families that there is such a high demand for care that an out-of-home placement is imminent. For this purpose, we have developed Intensive System Counseling. We offer a program where one or more social workers visit families at home for 10 to sometimes more than 30 hours a week. This is to prevent out-of-home placement." 

"In October 2020, we will introduce Joint Parenting. This a module specifically designed for parents in a high-conflict divorce where the children suffer. By continuously introducing new modules such as these, we also generate new demand. It seems that there is a significant demand for this." 

"We demonstrate that with the current rates, you can indeed have happy staff and deliver quality care." 

You often hear in the news about a staff shortage in the care sector. How do you deal with that? 

"To grow, we know we need new staff. That's why we ensure we get 2 to 3 new employees monthly. And that's honestly not that difficult. We are a good employer, and we show it. And this works; we have around 50 to 60 applicants every quarter. There's certainly some luck involved, but it also comes down to how we position ourselves. We made the deliberate choice to display work as a celebration." 

"Paying attention to each other is important; employees should know and trust their manager. But certainly, vice versa, this should also be the case. Effective team meetings, among other things, can achieve this. In addition, effective training is essential. For example, we organize the Curess Congress four times a year. And last but not least, we regularly organize fun activities. Think of an After Summer Party, a BBQ, or joining the local running race for charity. Everything is aimed at connecting one another. These relatively easy activities generate a lot of effort and simply don't happen at other organizations. So that's where we make a difference." 

I can also clearly see your viewpoint, 'Together, side by side', in this aspect.  So this is more than just applicable to clients?  

"Definitely, we stand side by side with the clients. We work together with the client. And then it doesn't matter whether the client is the father, the mother or the child. We stand beside them, become part of the family and don't judge." 

"But this also applies to our colleagues; we stand side by side with one another. For example, if a colleague drives home at 11.30 pm on Saturday after a complex home visit and is troubled by it and wants to talk to someone about it, that's possible because someone is always available. That's also vital, taking care of each other." 

"We had all our processes recorded on paper in a folder. Every employee could access this, but in practice, that just doesn't work well." 

Can you tell me what quality means to Curess?  

"Quality means a few things to us. Fundamentally, it is visible in the quality of care. We have to provide good care and demonstrate we do so. We have a system for that: Ons by Nedap. It contains our entire client file, including the entire care process. And through that system, staff get notified when they are needed." 

"In addition, we are now working on measuring the quality of care. That is quite challenging because how do you turn something inherently subjective into something objective? For this, we have been ISO 9001 certified since 2018. But it is crucial to consider how to make it accessible to employees. That's why we started with Scienta. We had everything recorded on paper in a folder. Every employee could access this, but in practice, that just doesn't work well. Most employees see the folder when first oriented and then never look at it again. So now we integrate our work processes in Scienta. That, too, is something I consider quality. That people are not only aware of the processes but that they are also automated. When a form is filled out, it automatically gets to the right people; that way, you avoid mistakes." 

"For me, quality is also the relationship with people. Being sincere with each other and having a good and honest conversation." 

"Finally, for me, quality is also the relationship with people. Being sincere with each other and having a good and honest conversation. Then you can trust and take each other seriously. It is important to honor agreements made with one another. Whether that is internally, towards clients, or towards people from outside whom we make agreements with, we think it is important that everyone sticks to the agreements made. Only then can you deliver quality." 

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