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Data security: how to protect customers from cyberthreats

Data security: how to protect customers from cyberthreats

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The impact of robotics on quality control in manufacturing

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Five unmissable multichannel publishing benefits

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Why WoodWing

How we help

icon-woodwing-enterprise-information-management-eim

Enterprise Information Management

Take charge of your content and information with Enterprise Information Management

icon-woodwing-unlock-your-potential

Unlock your potential

Unlock your potential with WoodWing's innovative solutions

icon-woodwing-content-orchestration

Content Orchestration

Managing content at scale has never been easier or more profitable

Solutions

Content Creation

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Content Creation

Collaborate and create high-quality channel-neutral content

icon-woodwing-dam

Digital Asset Management

Manage and distribute digital assets for streamlined content

icon-woodwing-multichannel-publishing

Multichannel Publishing

Maximize reach with seamless multi-channel content publishing


Content Management

icon-logo-woodwing-document-management

Document Management

Centralize and control your documents, ensuring secure access

icon-woodwing-information-management

Information Management

Become more agile, reduce risks and benefit from available data

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Knowledge Management

Share knowledge for better collaboration and productivity

icon-woodwing-process-management

Process Management

Document and optimize business processes for greater efficiency

icon-logo-woodwing-quality-management

Quality Management

Ensure consistent and compliant quality standards for your organization


Content Services

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Creative Workflow Services

Unleash creative potential with tailored support from experts

icon-woodwing-digital-publishing-service

Digital Publishing Services

Enhance digital publishing strategy with expert services

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App Integrations

Integrate WoodWing seamlessly into your existing tech stack

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WoodWing Cloud

Experience stress-free hosting, software maintenance, and more


FEATURED CONTENT PIECE

Der Spiegel

How one of Germany’s largest news publications increased editorial and production workflow efficiency using WoodWing’s publishing software.

Read this case
Products

Take charge of your content

WoodWing Studio

Streamlined content creation and multichannel publishing solution

WoodWing Studio

Collaborative content creation and multichannel publishing solution that simplifies workflows and streamlines production processes.

Assets Logo (base)

Enterprise-grade digital asset management for streamlined workflows

WoodWing Assets

Enterprise-grade digital asset management solution that streamlines your creative workflow and simplifies collaboration among team members.

WoodWing Swivle

Cloud-based DAM for seamless file management and collaboration

WoodWing Swivle

Cloud-based DAM solution for managing, sharing, and collaborating on digital files from anywhere and on any device.

WoodWing Scienta

Simplified quality and process management for regulated industries

WoodWing Scienta

Quality management platform for regulated industries that simplifies compliance, knowledge sharing, and collaboration.

WoodWing Xtendis

Secure digital archiving and document management system

WoodWing Xtendis

Digital archiving and document management system that allows organizations to store, manage, and access their digital assets securely.

Connect Logo (base)

Powerful integration suite for seamless connectivity and automation

WoodWing Connect

Powerful integration suite, including APIs, webhooks, plugins, and the best-in-class iPaaS solution (powered by Workato).

WoodWing Smart Styles

Efficient plugin for enhanced Adobe InDesign design workflows

WoodWing Smart Styles

Plugin for Adobe InDesign that streamlines design workflows by allowing designers to apply predefined styles quickly.

Industries

We know your challenges

icon-woodwing-agencies

Agencies

Optimized workflow, improved collaboration, and brand consistency

icon-woodwing-finance

Finance

Modern document and quality management helps you manage risks and improve processes

icon-woodwing-franchise

Franchise

Ensure unity with document, quality, and knowledge management

icon-woodwing-healthcare

Healthcare

Always access the latest version of each process, protocol, guideline, or agreement

icon-logo-woodwing-housing-corporations

Housing Corporations

Document management from context, always up-to-date, complete and accurate documents

icon-woodwing-manufacturing

Manufacturing

Consistent branding, accelerated launches, and integrated content management

icon-woodwing-publishing

Publishing

Efficient content creation, collaboration, and multichannel publishing

icon-woodwing-retail-ecommerce

Retail & eCommerce

Streamlined catalog and marketing content production for faster time-to-market

icon-woodwing-transport-logistic

Trade & Logistics

Increase efficiency with process, document, and quality management

Featured content piece

Bavaria

How Bavaria significantly improved its global brand management.

Read this case
Inspiration

Learning centre

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Success Stories

Read success stories from trusted organizations that rely on WoodWing's solutions

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eBooks & Whitepapers

Dive into in-depth knowledge with our comprehensive digital publications

icon-logo-woodwing-videos

Videos

Lean back and enjoy one of our educational videos

icon-woodwing-events-and-webinars

Events & Webinars

Meet us in person or virtually at one of our events or webinars


Latest articles

Data security: how to protect customers from cyberthreats

Data security: how to protect customers from cyberthreats

The impact of robotics on quality control in manufacturing

The impact of robotics on quality control in manufacturing

Five unmissable multichannel publishing benefits

Five unmissable multichannel publishing benefits

View all blog articles

Featured content piece

Medium Rare

How Content Agency Medium Rare delivers better client experiences and outcomes with WoodWing.

Read this case
Company

About us

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About WoodWing

Discover our company's vision, mission, and innovative solutions

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Management Team

Meet the leaders driving WoodWing's success and growth

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Contact

Reach out to us for inquiries, support, and collaboration


Jobs & Press

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Job opportunities

Explore exciting career opportunities and join our team

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Press releases

Stay updated with our latest company news and announcements


Partners

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Partners

Explore our partners for local support and expanded capabilities

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Become a partner

Join our global partner network and grow with us


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Contact us

Knowledge management

Process management

2 minutes of reading

Success Story -
Fidesta Zorg

A franchise for healthcare entrepreneurs. Fidesta sought a way to efficiently and transparently communicate with and inform franchisees

Shape
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Results

  • Scienta eliminates the noise in communication. 
  • Clear tasks and reminders for important documents. 
  • Control remains with the healthcare entrepreneurs, the franchisees. 

Used Product(s)
WoodWing Scienta
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For whom 

Fidesta Zorg functions as a business model within the healthcare sector. Fidesta operates eight homes in Friesland (The Netherlands), mainly focused on providing comfortable living for older adults. 

One of the homes is specifically for individuals with a mental disability, and a healthcare entrepreneur manages each home. 

Request 

"When searching for a new manual format, we discovered Scienta. It became immediately clear that the software perfectly matched our operations and needs. 

Results 

"Scienta eliminates the noise in communication. No more discussions about the latest versions of documents or missed emails with updates. Clear tasks and reminders for important documents, while control remains with the healthcare entrepreneurs. The support and time savings allow them to focus on what matters most: providing care and attention to the residents." 

Business model within the healthcare sector 

Fidesta Zorg functions as a business model within the healthcare sector. With now eight Fidesta homes, they mainly focus on providing comfortable living for older adults. I talked to Ilja Terpstra about their model, its successes, and the Fidesta franchise manual in Scienta. 

An increasing number of older adults in the Netherlands are anticipated to reside in their homes for extended periods with the help of informal care or home care. "That can be lonely," explains Ilja. "Fidesta Zorg provides a living option for individuals who require more assistance than home care but are well enough not to have to enter a nursing home. We also provide special living spaces reserved for couples. We think that is crucial." 

With Scienta, personal contact can still be maintained. "I started at Fidesta three years ago. At the same time, we discovered Scienta, and it became immediately clear that the software perfectly matched our operations and needs. We aimed to expand without losing sight of our goal not to become too large. Fidesta's strength lies in its small scale and short lines of communication. With too many intermediate layers, that would no longer be possible." 

I had discovered Scienta before I ever truly figured out Sharepoint.

Ilja Terpstra, Fidesta Zorg

Scienta helps us help 

"As a Fidesta team, we help franchisees - we call them healthcare entrepreneurs - with their entrepreneurship. For example, we help with the start-up of a new Fidesta home. We hold monthly coordination meetings." 

"Furthermore, through Scienta, I advise on facility matters, we arrange the formats or templates for a rental agreement, inform them about HACCP standards, assist them in ensuring fire safety, you name it." 

"In Scienta, we then indicate how certain documents should be drawn up, for example, or we give tasks and reminders. Everything is done through consultation with us, leaving them enough room to work independently, and the residents benefit from extra attention." 

Franchise manual 

"Scienta is our manual. All the articles and appendices form our manual, and healthcare entrepreneurs can access it in Scienta. We only 'send' reading tasks in case of changes, for example. This contains the frameworks: this is Fidesta. We provide this type of care; we don't provide that." In this, Scienta provided Fidesta Zorg the necessary means for digitization.

"Before we used Scienta, the manual was a Word document, which didn't work well. Adjustments went by email, which was very laborious and error-prone. It resulted in noisy communication. You have to save all those versions, for instance. In Scienta, you can be very transparent. Reading tasks and comparing versions is easy." 

Search function and Sharepoint 

As users, the franchisees at Fidesta particularly like the search function. "They can find the latest version of the correct formats in no time, saving time. As administrators ourselves, we like to use the news widget to inform. For instance, we recently shared news about the new CAO for healthcare, and just the other day, broadcaster Omrop Fryslân came to film. The link with Vilans is also very nice. It allows us to find the latest protocols at lightning speed. Thanks to help.mijnscienta.nl, I basically never have to ask for support. Truly wonderful." 

"We also use Sharepoint. But honestly: I had discovered Scienta before I ever truly figured out Sharepoint. Scienta is simply more insightful. For the relationship between a franchisor and a franchisee, Scienta is the best choice." 

Getting more out of Scienta 

"We have most of the processes written out now. That is a lot of text, and we would like to put it into a nice flowchart. That is labor-intensive, but that is still on our wish list. We have also recently started putting out questionnaires to franchisees." 

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