A flying start for optimization, efficiency and engagement.

The Handbook of Care & Welfare is suitable for organizations that have not yet documented anything. If you already have a handbook, you can use our handbook as a reference for the creation of your own documents. The handbook is comprehensive enough to make a start with the quality management system. Maintaining and implementing the handbook is very easy because you can involve everyone within the organization. Authorized individuals can make changes themselves, and other employees can propose modifications. You can assign reading tasks to employees to read (parts of) the handbook or involve them in other tasks to contribute to the maintenance of the handbook.

Sample documents:

Policy:

• Strategy
• Annual report
• Complaints and Incident Reporting/Registration

Practical:

• Intake care interviews
• Care plans
• Templates for (daily) reports
• Care process from intake client to end of care

 

Other:

• Quality
• Contracts
• Credit management
• Marketing

The handbook is developed for small to medium size care facilities like nursing homes, home care agencies, mobile service providers and supported employment organizations.

Yes, the entire handbook is aimed at that. The articles have been written for most part, you only have to adjust them to your own situation. You will also find descriptions on how to document processes and how to use WoodWing Scienta in doing so.

The handbook is easy to understand, taking a hands-on approach. If you need any help in using WoodWing Scienta and the handbook within your own organization, we’d be more than happy to help. 

The added value of the handbook is that it provides you with a head start in writing your own handbook. It gives you the tools to achieve certification.