How to get a grip on quality (webinar recap)

When it comes to quality management, people familiar with WoodWing immediately think of WoodWing Scienta. A recurring term in communication to customers - existing and potential - is ‘Grip on Quality.’ Why try to invent something new when this slogan perfectly covers what you can achieve with WoodWing Scienta? Recently, you guessed it, the 'Grip on Quality' webinar took place, a session used by Scienta to explain to interested parties how they can tackle quality management and gain control over the quality of their company.

Additionally, attention is given to the newest additions to the platform, and of course, these new features are explained in terms of where they can be applied and how they work. Participants unfamiliar with Scienta are also catered to with a comprehensive demo of the system. In short, a webinar with considerable appeal – evident from the number of participants!

Nearly 300 registrations (288 to be precise), of which 179 ultimately attended the webinar – quality and the care for quality are alive. But it is clear that people involved in or wanting to engage with quality management also need help and guidance to get their quality management on track. This is precisely why this webinar was organized: to tell participants how to get a grip on quality and the role WoodWing Scienta can play in that. We will skip the demo in this recap; if you are interested in the system, you can easily request a Scienta demo.

How do you get a grip on quality?

Problems faced by companies consciously dealing with quality management or wanting to get started can be clustered into several core issues:

• Problems finding the right information quickly
• Information getting lost (e.g., due to changing staff)
• Insufficient communication to employees (not aware of changes in procedures, processes, etc.)
• Searching for information takes too much time
• Fragmented information (information scattered everywhere)
• Inefficient rights management (lack of oversight regarding who can access and modify what)

There is a lot of information, but it is not efficiently utilized. How do you change that?

Building grip

Research shows that an organization must meet certain conditions to structurally improve quality management. It is important to create involvement around knowledge and quality. You could call this community building, but in an organization, you already have that community – it is more about activating the existing community. Information should not only be secured but spread through the organization as employees use and share it. Since employees are the ones who carry and use the information in an organization, it is important that quality management focuses on improving their functioning by creating better conditions for them. Expanding automation, such as implementing workflow management, increases the efficiency of the organization.

What does grip on quality actually yield?

• Clarity: who is responsible for what, who to approach with which problem, etc.
• Continuity: knowledge is not lost but remains secured in the organization, even if someone leaves
• Engagement: although quality management may not be the most exciting topic to engage with, it is crucial for a company. Therefore, creating involvement with this theme among your employees is important. Make them important in the process, as they ultimately ensure the topic comes to life in the organization.

New WoodWing Scienta feature: risk management

The strength of WoodWing Scienta is the continuous development that takes place. Customer and prospect input is listened to, and development points from this feedback are included in the product roadmap. During the webinar, WoodWing Scienta’s Managing Director, Reinder Repko, had the opportunity to present the latest feature to the participants: risk management. Why risk management? Simply because it was often requested! Due to the complexity people expect from a system (due to progressive insight into functionality), Excel no longer suffices as a tool – but flexibility, being able to work independently, and the ability to filter oneself – these are aspects people appreciate in Excel.

The starting point in developing our risk management tool was to incorporate the positive aspects of Excel while solving problems that are not or less well managed with Excel (the complexity that arises when expanding functionalities, such as linking items and inviting colleagues to collaborate) in a way suitable for Scienta. Central to this is that, just like with process management or knowledge management, you do this together – with the whole organization. The flexibility to involve everyone in risk management, to invite them, or to give responsibility, was crucial in the development phase. Risk management will therefore become a standard part of Scienta, so you can work with it in a familiar way in Scienta, with tools like filtering, task management, sharing options, dashboards, and more.

Want to know more?

Do you want to learn more about quality management and get the tools to gain more control over quality? To begin with, you can choose to contact the specialists at WoodWing Scienta directly. Additionally, you can rewatch the webinar recording below (Dutch only).