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Results
- Improved knowledge sharing and consistency of information
- More efficient working and the simplification of audits
- Process automation facilitates time savings and focus on creativity and innovation
- User-friendly and easily customizable software
Product(s) used
Have questions?
Her company name indicates exactly what to expect as a client: KIM Structureert. (which means KIM structures in English). Whether you want to grow your business, increase customer or employee satisfaction, or need to meet certifications, ask Kim. She looks at what you do, the things you need to do what you do, and how to organize and document it – preferably in WoodWing Scienta – quickly and effectively. Wondering how she goes about it and what tips she has? Read on then!
About the client
Kim herself does not find what she does so exciting or complicated, but the fact that companies wait a year until she is available again says something about the quality of the services she provides. Kim: "Over the past 20 years I have seen firsthand why companies get stuck. Because of the rapid growth of the organization or simply due to other priorities, there is no time to look at what you do, how you do it, and whether it can be done differently, better, faster, or cheaper.
This can go well for a long time, but the moment you want to expand your company, get new employees working quickly, or have to meet certain quality requirements, you run into your own limits. At those times, companies knock on my door for help in inventorying and critically evaluating processes and practices, and then putting them "on paper. By capturing the revised practices in the user-friendly and flexible WoodWing Scienta, I am sure they can be put into practice effortlessly."
The challenge
"We all know it: knowledge and information sitting in people's heads. When new employees come in, other employees have to tell them how things work. Apart from the time this takes every time, you have no guarantee that the work is done the same way in all places. And when staff leave your organization for whatever reason, they take their knowledge with them."
"If knowledge and information is not properly recorded, it is difficult to keep it current. The same goes for processes and practices described in a paper manual, especially when you're dealing with different departments and locations. You confront employees with large amounts of information, only a small part of which is relevant. Then it's not surprising that employees drop out or start doing their own thing."
Easily accessible process and work descriptions in WoodWing Scienta ensure satisfied customers and reduce stress for your employees.
The solution
"Why WoodWing Scienta? I don't know of any other software that you can compare to this. Everything you do in knowledge, quality, process, and risk management you make better and easier with WoodWing Scienta. It's super user-friendly software, without unnecessary use of expensive words and customizable to your own understanding and house style."
"You can record all processes, guidelines, regulations, and documents quickly and logically, in a way that suits your organization. By using examples and manuals available in the software, you don't have to reinvent the wheel yourself or start from scratch."
"With the online forms, you make sure you get all the information you need, which is also recorded directly in WoodWing Scienta. For each field of the form (mandatory or not) you can add additional information, to give your employees insight into why certain information is being requested and why this is important."
By capturing processes and practices in the user-friendly and flexible WoodWing Scienta, I am sure they can be effortlessly implemented in practice.
"All the information you record in WoodWing Scienta can be retrieved in no time with the powerful search function. That includes information in, for example, pdf documents that you have uploaded into the system. This is nice not only during your normal work, but also when you are dealing with audits: one click and you have all the data you need."
Tips from Kim
- Avoid having every employee reinvent the wheel over and over again. Figure out processes once, think about them critically and record them digitally. Do check every so often whether it still suits the company and its people.
- Use the sample manuals for ideas or applications you had not yet thought of. By taking a good look at what you have and putting that next to the suggestions from WoodWing Scienta, you get the best mix.
- When working out process descriptions, also think immediately about who you make responsible for which processes and tasks (you can record this in WoodWing Scienta as well). That way you delegate work and create commitment throughout the organization.
- By creating a QR code of your complaint form and hanging it up at the checkout, for example, you lower the threshold for customers to give you feedback. After all, it is better to hear a customer complain than to silently lose him.
The result
"Taking processes and working methods to a higher level really does take some time and effort. But the benefits you get out of it are legion. Effectiveness, efficiency, continuous improvement of your products and services, satisfied customers and pleasure in your work."
With WoodWing Scienta, you create time to think about other things. Space is created for developing your own creativity and that of your employees. And that's exactly what you need to make a difference for your customers.
"Capture your information in WoodWing Scienta, and you can be sure that everyone always and everywhere works with the correct and most up-to-date version of information and documents. You'll never have to fill out paper forms again, because you can do it all online."
"With WoodWing Scienta, you create time to think about other things. It creates space for developing your own creativity and that of your employees. And that is exactly what you need to be able to make a difference for your customers."
Discuss your challenges with one of our experts
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