Success Story – Cosmetique Totale

Cosmetique Totale started 20 years ago with a small group of skin therapists who you could easily catch up with in half an hour. Since then steps have been made across the border and 350 people are working in more than 200 branches in the Netherlands, Belgium, France and Germany. To get all those specialists and support functions on the same page, an information management system became indispensable.

Our mission is that every customer in any branch experiences the same quality of service. With Scienta, we know for sure that this will happen.

The situation

Jennifer: “No matter which branch a client walks into, our requirement is that they are received in the same way everywhere and treatments are performed identically. As management, you have to make sure employees are properly, completely and consistently informed. The approach that had always worked in the early years fell short of that over time.”

The solution

“The solution to this problem was handed to us on a silver platter. One of the companies we acquired had, in fact, been using Scienta for some time to its full satisfaction. When we ourselves also had a good impression of its capabilities and usability after an introduction, all signals were green.”

“Our best choice in implementing the software was to make a select group of people responsible for it. A colleague who had experience with Scienta dealt with setting up the application. Another colleague with lots of practical experience went to work surveying and sorting out all the business information, which was then uploaded to Scienta in a structured way.”

“By now, Scienta is the heart of our organization. It makes our work clearer and easier in many areas.”

WoodWing Scienta is the heart of our organization. It makes our life clearer and simpler on many levels.

• Always up-to-date: “Everyone starts the working day with the Scienta home page and is instantly up to date with news, treatment protocols, the best before and after photos, new colleagues, and social events.”
• Smart forms: “Area managers and practice managers use Scienta forms to record tasks and conversations, as well as event registrations, for example.”
• Manage knowledge together: “Employees can easily suggest changes, ensuring information is always up to date. All changes made are automatically recorded and provide insight into the document history at any time.”
• Assign tasks: “With Scienta, we can assign tasks to specific employees. Most colleagues have a love-hate relationship with this because they sometimes stay open. But thanks to Scienta, at least we can now hold employees accountable for that.”

“Last but not least, there is the Scienta team with very fine support. They are always knowledgeable, thoughtful, and looking for ways to put the puzzle together with us in the best possible way."

The result

“Previously, there were small islands within the organization, but since we have centralized all information with Scienta, that has really changed. Everyone knows what's going on, and mutual communication is also better. That's not just based on my gut feeling, but emerges from the employee satisfaction survey, among other things.”

“All new employees receive a short introduction to Scienta on their first day, with the message that they can find everything in here. Then they get to work with it themselves. And it works! The search function is great: you type in what you think and get what you're looking for.”

Scienta gives me peace of mind and security because now I don't have to personally make sure things are done the right way.

“Material management, a challenge for area managers, is tightly controlled with Scienta. A PC for this branch, an extra key for another. Everything is meticulously tracked, so we don't easily lose anything or lose track.”

“From my business development role, I translate our mission and vision into practice. I experience Scienta's support in this as very pleasant, it gives me peace of mind. I no longer have to personally make sure things are done in the right way, I get that safety and security from Scienta.”