Success Story - Ionbond

The challenge

Herbert: “Initially, we used a bulky and complicated software system to support the quality management process. Due to the size and complexity of this system, we could not capture information quickly and easily, which meant that knowledge was regularly lost. In addition, it was not possible to store data as part of the process descriptions.”

“Reason enough to look for a user-friendly software solution that had to be able to facilitate our visual way of capturing processes. By clicking on a specific part of the visual representation of the processes, a user should come out to the corresponding process documentation.”

The solution

“Because of our specific requirements for the new system, the consultant we engaged for this quickly came up with WoodWing Scienta. With help from this consultant and additional support from the WoodWing Scienta team, we had the system up and running within six months.”

“Currently, three of our branches are using WoodWing Scienta, each with their own environment. In doing so, they have the ability to work with their own documents, but branch administrators can also watch how other branches do things, to learn from them.”

I have come across many document, knowledge and quality management software solutions, but WoodWing Scienta is by far the best I have ever seen.

Herbert Denis - Maintenance Manager, Ionbond

“A key element in the implementation was to establish 'ownership' for document and information tracking. You can set up the system all you want, but if the owners of the (process) information do not take an active role in keeping it up to date, the data will be out of date in no time. WoodWing Scienta has great functionalities to make this insightful. Based on this, you always know exactly who to turn to.”

The result

“I have come across many quality and knowledge management systems in various roles, but WoodWing Scienta is by far the best I have ever seen. It's super user-friendly, both for users and administrators. You don't have to download 100 separate apps, you can do everything from one central system.”

“We have placed ownership of documents where it belongs in the organization with WoodWing Scienta. This eliminates the need for us as a quality department to monitor and manage the timeliness of captured information. The time that remains can be spent on other important tasks.”

“WoodWing Scienta is for us a document, knowledge, process and quality management system in one. This not only allows us to properly deal with achieving and maintaining certifications, but also really benefit from their added value. Continuous quality improvement and the benefits it brings is ultimately what we do it all for.”

The WoodWing Scienta forms are really great. I think it will allow us to reduce the fragmentation of information we are currently dealing with by 60-70%.

Herbert Denis - Maintenance Manager, Ionbond

“An additional advantage for us is that WoodWing Scienta is a Dutch company. They can easily be reached during Dutch business hours and speak to us in our own language. They have also thought carefully about onboarding customers: you don't have a kick-off and then nothing;, you make sure to be in touch regularly throughout the implementation process. And even now, the WoodWing Scienta team is always quickly available in the background when we ask for it.”

The next step

“We haven't gotten around to that yet, but I imagine we could use WoodWing Scienta for internal communications as well. We are a global company with our own corporate intranet, but for the Venlo office we could put the connecting functionalities of WoodWing Scienta to good use. For example, in terms of the staff association and for information sharing about colleagues and social events.”

With WoodWing Scienta, we as a quality department are no longer monitoring and managing the timeliness of recorded information. That is now done by the owners themselves.

Herbert Denis - Maintenance Manager, Ionbond

“Once we are really completely finished with the first part of the implementation, I want to pay more attention to the deployment of WoodWing Scienta forms. Those are really great, with endless possibilities. I expect that we can reduce the fragmentation of forms that are now everywhere and nowhere in the organization by as much as 60 to 70%. If we leverage workflow capabilities in the process, filling out, storing, handling and updating forms becomes a whole lot less labor-intensive.”